Contact
Write to us. A person reads it.
Whether it is about an order on its way or about which product suits your dog, the same small team answers. Ask before you buy if you are unsure.
One business day
That is the target, and it is usually faster. If it takes longer, the answer will explain why.
No ticket queue
Replies come from the people who run the shop, not from a bot dressed up as one.
A straight answer
If what you are looking at is wrong for your dog, we will say so rather than take the order.