Shipping Policy

Last updated:  August 17, 2026

This policy explains how orders placed on pawthrill.com are processed and shipped, for all destinations including France and the United States.

1. Order processing time

Orders are typically processed within 1–2 business days of payment confirmation, before being handed to our supplier/logistics partner for shipment. You’ll receive a confirmation email once your order is placed, and a separate shipping confirmation with tracking information once it ships.

2. Estimated delivery times

As products are shipped from our supplier partners, estimated delivery times are:

• France : 5–12 business days
• United States: 7–20 business days

These are estimates, not guarantees — actual delivery can vary due to customs processing, carrier delays, or exceptional circumstances (e.g., holidays, severe weather).

For orders shipped to the United States: in accordance with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, if we’re unable to ship your order within the time stated at checkout (or within 30 days if no time was stated), we’ll notify you and give you the choice of accepting the delay or cancelling your order for a full refund.

3. Shipping costs

Shipping costs are calculated and displayed at checkout, before you confirm payment. Free shipping on orders over €/$ 20.

4. Customs, duties, and import taxes

For orders shipped outside the country of dispatch (for example, international orders to the United States), the destination country may charge customs duties, import taxes, or handling fees on arrival. These charges, when they apply, are the responsibility of the customer and are not included in the price paid at checkout unless explicitly stated otherwise.

5. Order tracking

Once your order ships, you’ll receive a tracking number by email. If your tracking shows no movement for several days or your order seems delayed beyond the estimated window, contact us at pawthrill.shop@gmail.com and we’ll follow up with the carrier.

6. Incorrect shipping address

Please double-check your shipping address at checkout, we ship to the address provided at the time of order. If you notice an error, contact us at pawthrill.shop@gmail.com as soon as possible; we can only update or correct the address if the order hasn’t shipped yet.

7. Lost, delayed, or undelivered packages

If your package is confirmed lost or significantly delayed by the carrier, contact us at pawthrill.shop@gmail.com with your order number. We’ll work with the carrier to locate it and offer a reshipment or refund, consistent with our Return & Refund Policy.

8. Contact us

For any shipping question, reach our customer service:

• Email: pawthrill.shop@gmail.com