Terms of Sale

Last updated: August 17, 2026

1. Scope

These Terms of Sale govern all purchases made on pawthrill.com (the “Site”), operated by:

• PawThrill
• Sole proprietorship (French micro-entreprise), SIRET 920 026 416
• Registered address: Les Sorinieres, France
• Email: pawthrill.shop@gmail.com

By placing an order on the Site, you (“the Customer”) accept these Terms of Sale in full. These Terms are available at all times on the Site and take precedence over any other document, wherever you are ordering from.

2. Products

Products offered for sale are those listed on the Site at the time of your visit, subject to availability. Each product listing includes a description and key characteristics.

Products are shipped by our third-party suppliers and logistics partners. Photos and descriptions are provided for illustrative purposes; minor variations from the images shown may occur.

3. Prices

Prices are shown in euros (€), all taxes included, for customers billed in the European Union, and in US dollars (USD) for customers shopping from the United States, using Shopify’s international markets feature. Shipping costs are shown separately before you confirm your order.

We reserve the right to change prices at any time; the price shown at the time you place your order is the price that applies to that order.

For orders shipped outside the country of purchase, customs duties, import taxes, or currency conversion fees may apply depending on the destination and are the Customer’s responsibility unless stated otherwise.

4. Placing an order

You select the products you wish to buy, add them to your cart, and confirm your order after reviewing its contents, total price, and shipping and payment details.

Order confirmation constitutes acceptance of these Terms of Sale and forms the sales contract. A confirmation email is sent to the address you provided.

We reserve the right to cancel or refuse any order from a Customer with an unresolved dispute relating to a prior order, or in case of product unavailability.

5. Payment

Payment is made online, at the time of ordering, by credit or debit card (Visa, Mastercard, American Express) via Shopify Payments, a secure payment provider.

We do not store or have access to your card details; they are processed directly by our payment provider in a secure environment (SSL encryption / PCI-DSS compliant).

Your order is only considered final once payment has been confirmed.

6. Shipping

6.1 Delivery times

As products are shipped from our supplier partners, estimated delivery times are shown on the product page and/or at checkout, and are generally between 7 and 20 business days depending on destination. These estimates may vary due to customs processing or exceptional circumstances.

For orders shipped to the United States: in accordance with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, if we are unable to ship your order within the time stated at checkout (or within 30 days if no time was stated), we will notify you and give you the choice of consenting to a delay or cancelling your order for a full refund.

6.2 Shipping destinations

Products are shipped to the following destinations: France, United States.

6.3 Delivery delays

In case of a significant delay, please contact us at pawthrill.shop@gmail.com. For EU customers, in accordance with Article L.216-2 of the French Consumer Code, if delivery does not occur within the stated timeframe, you may request cancellation of the contract.

7. Right of withdrawal / money-back guarantee

EU customers: in accordance with Articles L.221-18 et seq. of the French Consumer Code, you have 14 calendar days from the date you receive your order to withdraw from your purchase, with no need to give a reason and at no penalty (other than, where applicable, the cost of returning the item).

All customers, regardless of location (including the United States): as a matter of company policy, we extend the same 14-day money-back guarantee to every customer, wherever you are shopping from. To request a withdrawal or refund, contact us at pawthrill.shop@gmail.com within 14 days of receiving your order.

The product must be returned in its original condition, complete, and where possible in its original packaging, within 14 days of your withdrawal notice.

Refunds are issued within a maximum of 14 days of receiving the returned product (or proof of shipment), using the same payment method used for the original order.

Return shipping costs are the Customer’s responsibility, unless stated otherwise in our Return Policy.

This right does not apply to personalized products, or to products unsealed after delivery for hygiene reasons, or to any other exclusion provided under Article L.221-28 of the French Consumer Code (for EU customers) or as otherwise disclosed on the product page.

8. Legal guarantees

EU customers benefit, independently of the right of withdrawal, from:

• the statutory guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code), for 2 years from delivery;
• the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).

All customers, including in the United States, may contact us at pawthrill.shop@gmail.com regarding a defective or non-conforming product to request a replacement, refund, or repair. Nothing in these Terms limits any warranty rights available to you under the law of your place of residence.

9. Liability

We are not liable for non-performance of the contract in case of stock shortage or product unavailability, force majeure, total or partial disruption of postal or shipping services, or misuse of the product by the Customer.

10. Personal data

The processing of your personal data in connection with your order is described in our Privacy Policy.

11. Advertising and dispute resolution

We aim to advertise our products truthfully and avoid deceptive pricing or unsubstantiated claims, consistent with FTC guidance for US customers and French/EU consumer protection law.

EU customers have the right to refer any unresolved dispute to a consumer mediator free of charge, in accordance with Articles L.616-1 and R.616-1 of the French Consumer Code. See our Legal Notice for the mediator’s contact details.

US customers may also contact the Federal Trade Commission (reportfraud.ftc.gov) or their state Attorney General’s office with any unresolved complaint.

12. Governing law and jurisdiction

These Terms of Sale are governed by French law. In the event of a dispute, and after an attempt at amicable resolution, French courts shall have jurisdiction, without prejudice to any mandatory consumer-protection rules applicable in the Customer’s place of residence.